Questions & Answers

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Frequently Asked Questions

I specialise in custom engraving for metal bottles and cups. Whether it’s a personalised coffee cup for your morning routine or a custom bottle for your outdoor adventures, I can create it to match your unique style.

You can easily design your item using our online tool. Simply upload your design or choose from over 25,000 clipart and fonts. You’ll see a live preview of your design before you place your order, ensuring it’s just right.

Yes, you can! If you have your bottles or cups, just get in touch to discuss your engraving needs. I’ll work with you to create a personalised design that fits your items perfectly.

Most custom orders are processed within  5-7 business days. Shipping times will vary depending on your location. Please let me know if you need your item by a specific date, and I’ll do my best to accommodate your request.

Absolutely! I’m happy to assist with bulk or corporate orders. Contact me with your requirements, and I’ll provide a custom quote and work with you to meet your needs.

The cost of engraving depends on factors such as the complexity of the design and the type of item you choose. Use the online tool to get a preview and estimate, or contact me directly for a personalised quote.

Yes, I ship to locations all across Australia, including Cairns, Townsville, Mackay, Rockhampton, Brisbane, Gold Coast, Sunshine Coast, Newcastle, Sydney, Melbourne, Adelaide, Canberra, Perth, and Darwin.

You can reach me via email, or phone. Feel free to get in touch with any questions or special requests, and I’ll be happy to assist!

Your satisfaction is my top priority. If there’s an issue with your order, please contact me as soon as possible. I’ll work with you to resolve any concerns and ensure you’re happy with your custom engraving.

Once an order is placed, changes to the design may not be possible. Please review your design carefully during the preview step to ensure it’s exactly what you want. If you notice any issues before the order is processed, let me know right away.

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Free Shipping

Orders Over $500

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Quick Payment

100% Secure Payment

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24/7 Support

Ready For You

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Money Return

Back Under 7 Days